Immigration New Zealand, New Delhi branch has appointed TT Services from Monday 2 march 2009  to manage a Contact Centre to support Immigration New Zealand in India with effect from 2 March 2009.

INZ made this change to ensure continued delivery against their service standards and to extend the hours for telephone enquiries which are currently only from 9.00am to 12.00 noon. In an effort to continue to provide superior and timely service to all INZ customers, all queries for Immigration New Zealand, New Delhi Branch will be managed by a Contact Centre in the same way Immigration New Zealand calls are managed by a Contact Centre within New Zealand.

From 2 March 2009 all general e-mail and telephone queries to the New Delhi Branch will be received by the Contact Centre staff who will reply to all general queries related to visa applications. Telephone enquiries will be answered from 9.00am to 3.00pm, Monday to Friday. All e-mail queries will be responded to within 72 hours.

Urgent queries pertaining to applications under consideration at the New Delhi Branch will be notified to the appropriate visa officer by the Contact Centre staff for a direct response.

Please note that E-mail continues to be INZ's preferred mode of communication.

Contact details for the Contact Centre are as follows:

E-mail: General queries can be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Student visa queries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone: +91 11 4259 6300       Monday to Friday, 9.00am to 3.00pm